RETURN POLICY FOR UNDERWEAR & CAMISOLES

We want you to love CUFT® – but we get it, sometimes it’s just not the right fit!

We will accept returns, exchanges or store credit only on unopened tubes and non-sale items* within 20 days of delivery. "Unopened" means the garment bag is sealed and untouched. 

CUFT® reserves the right to refuse returned underwear that do not meet acceptable health standards. To help minimize waste, we recommend opening and trying on just one pair first for fit and comfort before washing or wearing the rest.

FIRST FIT GUARANTEE — UNDERWEAR ONLY

Buying underwear online shouldn't feel like a gamble. That's why we offer our First Fit Guarantee exclusively for first-time CUFT® underwear customers.

If the fit isn't right on your first pair, we'll send you a replacement in a better size — on us.

How it works:

• Open just one pair to try on before opening the rest of your order
• If the size isn't right, contact us at hello@wearcuft.com within 20 days of delivery
• We'll confirm your order and send you one replacement pair in your correct size at no additional cost
• Remaining "opened" pairs are not eligible for return or exchange under our standard policy

Please note:

• The First Fit Guarantee covers one replacement pair per customer — it does not apply to your full order
• Applies to first-time customers only — one use per customer, per lifetime
• Eligible on underwear only — not applicable to camisoles, feminine care, or accessories
• Does not apply to sale items

RETURN POLICY FOR NONTOXIC FEMININE CARE

For health and safety reasons, we are unable to accept returns or exchanges of our Nontoxic Feminine Care products (excluding the Better for You Pouch), unless the item is defective or arrived damaged. If this is the case, please email hello@wearcuft.com

We are only able to accept returns or exchanges from orders placed through wearcuft.com. For orders purchased through third-party retailers, please contact the original place of purchase.

Note: Orders determined to be fraudulent or associated with suspicious activity are not eligible for return, refund, or replacement. CUFT® reserves the right to deny service or cancel orders that we believe are intended to exploit our systems or policies.

RETURN POLICY FOR ALL CUFT® STORE ITEMS

*Please note: All sale items are final sale.* This does not include our standard bundle discounts or any affiliate discount codes.

*Please note that we are unable to cancel orders once they have been placed.* Our team fulfills orders every 12 hours, and due to the speed of our fulfillment process, we are not able to monitor or accommodate cancellation requests.

Items purchased outside of our website, including those purchased at a retailer or local shop, are not eligible for return at wearcuft.com.

CUFT® reserves the right, at any time and without prior notice, to modify these terms and conditions.

We are unable to return or exchange the following items:

• Items with a delivery date greater than 20 days ago.
• Items that have been tried on and packaging opened.
• Sale items — including, but not limited to, purchases made during site-wide promos, Black Friday/Cyber Monday, or clearance events.
• Items purchased through third-party retailers or anywhere other than wearcuft.com.

To initiate a return, please click here.